We employ a pro-active approach to support issues and try to ensure that problems are solved before they become a major issue. We carefully monitor our servers for problems and ensure that issues are dealt with rapidly. For this reason we have been able to maintain such reliability in service.
Our support staff speak both English and Spanish and are available by telephone between 10am and 5pm Monday to Friday. Outside of these times we offer email support with a rapid response time. Be assured that if an error was to occur with our servers we would know about it before you and our staff will be working on a solution.